Privacy Policy

Our Relationship

As a family-run company we take privacy very seriously. We believe that you have a right to know what information we collect from you, and we want you to understand our commitment to protecting your privacy. We’ve created this Privacy Policy to let you know what to expect when you interact with us. To keep things simple, we stick to this Privacy Policy no matter what type of trip we design for you.
By using our Services, you agree to the use, disclosure and procedures this Privacy Policy describes. Please note that this Privacy Policy does not apply to third party websites (“Third Party Services”), such as Facebook, Twitter, Pinterest, Instagram and Google+, that we do not own or control, even if you access them through the Services. We try to only work with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will use and share your information.

If you have any questions, please reach out to us at privacy@iconicadventures.com
 

What We Ask For & Why

At some point during every trip, we will ask our guests to provide some basic information (such as your name, phone number and credit card number and expiration date) so that we can identify you, follow up with you and process your purchase. We may also require your gender and age for identification purposes. However, we may need more information than is required for a standard travel booking in our efforts to provide world-class service based on your individual preferences. Some of those areas include:
 
Dietary Requirements
We understand that many people prefer or are required to follow certain diets. We try to accommodate these choices and needs whenever possible. To accomplish this, your dietary preferences must be recorded in your booking. This information is then transferred to your Trip Leaders, who will in turn contact the various restaurants and hotels to ensure that your requirements can be met.
 
Physical and Health Details
We need to obtain information about your age, gender, height and general health so that we can provide you with the appropriate equipment and ensure your personal health and safety.
 
Flight and Passport Information
We request your flight information in order to provide you with any necessary airport pick-up or drop-off services and/or to ensure that you will have adequate time to get to the airport for your flights home. For some trips, we request passport information because it is required by our local service providers (e.g. a hotel or a ship) or to facilitate your further transportation while on a trip.
 

Website Information

We constantly seek to improve our website and the online services we offer. As part of these efforts, we collect and analyze certain information about visitors to our website. This data includes (but is not limited to) domain and/or web browser information. We may track which website you visited before arriving at our site and the website you link to when you leave www.iconicadventures.com We may also keep a record of which pages you visit on our site and how long you spend on each page.

We also use “cookies” on our site. Cookies are small pieces of information that our server places on a visitor’s hard drive to enable that person to use our site more easily. For example, we place a cookie on your computer when you visit our site. The next time you visit our site using the same computer, our server will recognize the cookie and your personal preferences. We may also use cookies to collect information about a guest who visits our site without signing in. Many web browsers are automatically set to accept cookies. You may change your browser settings to reject cookies or to notify you when a cookie is about to be placed on your computer. Please note, however, that if you reject cookies, certain parts of our website may not operate as efficiently as they would if cookies were enabled.
 

Our Promise to You

We understand the importance of privacy. We treat our guests as part of our family and carefully protect all the information they have entrusted to us. The information we request from you will enable us to provide you with the highest levels of personal service on every trip that Iconic designs. We will not disclose any personal information to any external company or person, except as described above, without a guest’s informed consent unless we are required by law to do so. With the growth of electronic media, we recognize that it is necessary to take further steps to protect the privacy of the individual. We maintain the security and confidentiality of the information disclosed by our guests according to the strictest standards. We are continually looking for additional ways to ensure that the personal information we hold is secure and used in a responsible and respectful manner. As such, we ensure that the personal information entrusted to us is secure and will not be used for purposes other than what we require to deliver the service our guests deserve and expect.
 

Your Right to Review Your Information

All Iconic guests and partners are entitled to examine the information we keep regarding them, subject to any restrictions required by law, and may request rectification of inaccurate or incomplete information.